Last updated: November 12, 2026
Please read these Terms of Service carefully before using our website or placing an order. They include important information about North Steed Club recurring charges (Section 5), our 30-day money-back guarantee (Section 7), limits on our liability (Section 13), and how disputes are resolved (Section 17).
These Terms of Service (“Terms”) are an agreement between you and THB Consulting Limited, a company incorporated in Hong Kong, which owns and operates North Steed Golf (“North Steed Golf,” “we,” “us,” “our”). They apply to your use of northsteedgolf.com, club.northsteedgolf.com, and any related pages, checkout pages, and services (together, the “Site”), and to every purchase you make from us.
By accessing or using the Site, or by placing an order, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, and our Cancellation Policy, which are part of these Terms. If you do not agree with any part of these Terms, you may not use the Site or purchase our products.
You must be at least 18 years old, or the age of legal majority where you live, to use the Site or place an order. By placing an order, you confirm that you meet this requirement and that the information you provide is true, accurate, and complete.
North Steed Golf offers golf balls and related products. All product descriptions, images, and specifications are provided for informational purposes. We reserve the right to modify or discontinue products at any time without prior notice.
While we strive to display accurate colors and images of our products, we cannot guarantee that your device’s display will accurately reflect the actual product colors.
Performance statements: Statements about distance, accuracy, spin, feel, or durability describe the design and testing of our products. Actual results vary from player to player based on swing speed, technique, equipment, course conditions, and weather. We do not guarantee any specific performance result for any individual player. If you are not satisfied with how our products perform for you, our 30-day money-back guarantee in Section 7 applies.
Products are sold for personal use only and may not be resold without our written permission.
Prices: All prices are listed in US Dollars (USD) and are subject to change without notice. The price charged is the price shown at checkout when you place your order. Applicable taxes and shipping charges are shown at checkout before you complete your order.
Order acceptance: Your order is an offer to purchase. We accept your order when we ship it. We reserve the right to refuse, limit, or cancel any order, including after an order confirmation has been sent, for reasons including product availability, errors in pricing or product information, suspected fraud or unauthorized use of a payment method, or orders that appear to be placed by resellers. If we cancel an order after you have been charged, we will refund the full amount charged for the cancelled portion to your original payment method.
Pricing errors: If a product is listed at an incorrect price due to a typographical or system error, we may cancel any orders placed at the incorrect price, even after confirmation, and refund you in full.
Discounts and promotions: Discount codes and promotional offers are subject to their stated terms, cannot be combined unless stated, have no cash value, and may be withdrawn at any time.
Payment: We accept major credit cards and other payment methods as indicated at checkout. Payments are processed by THB Consulting Limited, Hong Kong, and charges appear on your statement as “NORTH STEED GOLF.” By providing payment information, you represent that you are authorized to use the payment method and you authorize us to charge it for the total amount of your order. Payment must be received in full before products are shipped.
Billing questions: If you see a charge you do not recognize or believe is incorrect, please contact us first at [email protected] or +1 775 416 6394. In most cases we can resolve it, including issuing a refund where appropriate, faster than your card issuer can. This does not limit any right you have to dispute a charge with your card issuer.
North Steed Club is an optional monthly membership program you may add to your order at checkout. You are enrolled only if you choose to join. Enrolling in North Steed Club gives you access to member benefits such as 20% off every future order, free shipping, a 1-on-1 Swing Analysis from a golf coach, and direct messaging with a golf coach. Member benefits may change over time; we will notify members by email of any material reduction in benefits.
Membership Tiers: North Steed Club is offered in three tiers. The tier you enroll in at checkout determines your recurring membership charge:
Recurring Billing: Your payment method on file will be charged the tier price you selected at checkout 14 days after your order, and every 30 days after that until you cancel. These charges will appear on your statement as “NORTH STEED GOLF.” Your North Steed Club membership renews automatically each billing cycle until you cancel. By enrolling, you authorize THB Consulting Limited, which operates North Steed Golf, to charge your payment method on this recurring basis. If you update your payment method or it is replaced by your card issuer, you authorize us to charge the updated payment method. Membership charges are separate from, and in addition to, the price of any products you order.
Membership confirmation: After you enroll, we will send you an email confirming your membership tier, the price, when you will be billed, that the membership renews automatically until cancelled, and how to cancel. You can view your next billing date at any time in the member portal at club.northsteedgolf.com.
Failed payments: If a membership charge cannot be processed, we may retry the charge and may pause or end your membership benefits until payment is received.
Suspension or termination by us: We may suspend or end your membership if a payment cannot be collected, if you violate these Terms, or if we discontinue North Steed Club. If we end your membership, no further membership charges will be made, and if we discontinue North Steed Club, we will notify you by email in advance.
Cancellation: You may cancel your North Steed Club membership at any time before your next billing date, using any of these methods:
We will send you an email confirming your cancellation. If you cancel within 14 days of your order, you will not be charged. You will not be billed again after cancelling, and your Club benefits continue until the end of the current paid billing cycle.
Membership refunds: Membership charges already processed are non-refundable, except where required by law. As a one-time courtesy, we may refund at most one membership charge, the most recent one, on request.
Price Changes: We will give you at least 30 days’ advance notice by email before any change to your North Steed Club membership price. The email will include the new price, the date it takes effect, and instructions for cancelling. You may cancel before the new price takes effect to avoid being charged the new rate.
We aim to process and ship orders within 1 to 3 business days. Delivery times vary based on location and shipping method selected. Estimated delivery dates are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, weather, or other factors outside our control.
Shipping address: You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address you provided.
Lost or damaged packages: If your package is marked delivered but you have not received it, or arrives damaged, contact us within 14 days of the delivery date shown in tracking and we will work with you and the carrier to resolve it.
International orders: Orders shipped outside the United States may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are your responsibility unless stated otherwise at checkout.
Title and risk of loss: Title and risk of loss for products pass to you upon delivery to the carrier.
30-Day Money-Back Guarantee: Play a round. If you do not see longer drives, straighter shots, and better durability, contact us within 30 days of delivery for a full refund of the product price. No questions asked.
You may play with the golf balls before requesting a refund. Used balls are accepted under the guarantee.
How to request a refund:
Refund terms:
If you create an account or North Steed Club member login, you are responsible for keeping your login details confidential and for all activity under your account. Notify us immediately at [email protected] if you believe your account has been used without your permission. We may suspend or close accounts that provide false information or violate these Terms.
By placing an order or creating an account, you agree to receive transactional communications from us electronically, including order confirmations, shipping updates, membership notices, and billing notices, and you agree that these satisfy any legal requirement that such communications be in writing. Marketing emails and text messages are sent only with your consent where required by law, and you may unsubscribe at any time using the link or instructions in the message. Unsubscribing from marketing does not stop transactional or membership notices.
If you submit reviews, photos, videos, comments, or other content to us (“Submissions”), you confirm that the Submission is your own, is truthful, and does not violate anyone else’s rights. You grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and edit your Submissions in connection with North Steed Golf, including in marketing, without further compensation. We do not edit reviews to change their meaning, and we do not suppress reviews based on their rating.
All content on the Site, including text, graphics, logos, images, videos, and software, is the property of THB Consulting Limited, which operates North Steed Golf, or its licensors, and is protected by copyright, trademark, and other intellectual property laws. North Steed Golf, North Steed Club, True North Core, and Steed Pro, and related logos, are our trademarks. You may view and print pages from the Site for your personal, non-commercial use only. You may not reproduce, distribute, or create derivative works without our express written permission.
You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. You may not attempt to gain unauthorized access to any part of the Site, other accounts, or computer systems; use bots, scrapers, or other automated tools to access the Site or place orders; place orders using payment information you are not authorized to use; or interfere with other customers’ use of the Site.
Disclaimer: Except for the express guarantee in Section 7 and any warranties that cannot be excluded under applicable law, the Site and our products are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, to the fullest extent permitted by law.
Limitation of liability: To the fullest extent permitted by applicable law, North Steed Golf, THB Consulting Limited, and their officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products. To the fullest extent permitted by applicable law, our total liability for any claim shall not exceed the amount you paid for the specific product or membership charge giving rise to the claim.
Some states and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or of certain warranties, so some of the above limitations may not apply to you. Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
To the extent permitted by law, you agree to indemnify and hold harmless THB Consulting Limited and its officers, directors, employees, and agents from any claims, losses, and expenses, including reasonable legal fees, arising from your violation of these Terms, your misuse of the Site, or your violation of the rights of any third party.
The Site may contain links to third-party websites and use third-party services, such as payment processors and shipping carriers. We are not responsible for the content or practices of third-party websites, and your use of them is subject to their own terms.
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Subject to Section 17, any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Your consumer rights: If you are a consumer, nothing in these Terms removes or limits any rights or protections you have under the mandatory consumer protection laws of the state or country where you live, including the right to bring a claim in your local small claims court where that law permits. Where those laws apply, they apply in addition to these Terms, and in case of a conflict, they take priority.
Contact us first: Most concerns can be resolved quickly. Before starting any legal proceeding, you agree to contact us at [email protected] with a description of the issue and the outcome you are looking for, and to give us 30 days to try to resolve it informally. We agree to do the same before starting any proceeding against you.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice. If you have a question or complaint about the Site or our products, please contact us at [email protected] or write to us at THB Consulting Limited, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, labor disputes, carrier failures, supplier shortages, or government action.
We may update these Terms from time to time. Minor changes that do not affect your rights, such as clarifications or corrections, take effect when they are posted on the Site.
For material changes, we will post the updated Terms on the Site at least 30 days before they take effect, and we may also notify you by email. Changes do not apply to orders placed or charges made before the changes take effect. If you do not agree with the updated Terms, you may stop using the Site and cancel any North Steed Club membership before the changes take effect. If you continue to use the Site or remain a Club member after that date, the updated Terms will apply.
Entire agreement: These Terms, together with our Privacy Policy, Refund Policy, and Cancellation Policy, are the entire agreement between you and us regarding the Site and your purchases, and replace any prior agreements on the same subject.
Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.
No waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets, and will notify you if this affects your membership.
Survival: Sections that by their nature should continue after these Terms end, including Sections 7, 11, 13, 14, 16, and 17, will survive.
North Steed Golf is owned and operated by THB Consulting Limited
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R
Email: [email protected]
Phone: +1 775 416 6394
US mailing address (handled by our US marketing partner, Good Timing, LLC): 517 N 2000 W STE 2-2017, Marriott Slaterville, UT 84404